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Customer knowledge base
Give repeat questions a consistent first answer, then send the hard ones to a person.
You may be dealing with
Answers live in chats, docs, and people’s memory. Support spends the day searching and rewriting.
Why it is worth doing
For small support or operations teams with repeat questions, product material, or service guides.
How I would approach it
Organise existing material and frequent questions
Build a searchable knowledge base
Draft AI replies while keeping human review